Privacy Policy

1. Privacy Policy Uses

This Privacy Policy explains how Nealo Studio ('we', 'us', 'our') collects, uses, stores, and protects the personal information of individuals ('you', 'your') who visit or interact with our website at nealostudio.com and engage with our services.

This policy applies to all personal data collected through our website, email correspondence, contact forms, project enquiries, and any other means by which you interact with Nealo Studio.

By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or services.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Nealo Studio is the data controller for personal data collected through this website.

2. User Information

Nealo Studio is a sole trader creative studio operated by Leon Neal, based in the United Kingdom. For any data-related queries or requests, you may contact us at:

Email: hello@nealostudio.com

Website: nealostudio.com

As the data controller, Nealo Studio is responsible for deciding how and why your personal data is processed. We take this responsibility seriously and are committed to protecting your privacy and handling your data transparently, fairly, and lawfully.

We do not appoint a formal Data Protection Officer as we do not meet the threshold requiring one under UK GDPR, however all data queries are handled directly and personally by the studio owner.

3. Collection of Information

3.1 Information You Provide Directly

We may collect the following categories of personal data when you voluntarily provide it to us:

–      Full name and contact details (email address, phone number)

–      Business name and details about your project or enquiry

–      Correspondence sent via our contact form, email, or social media

–      Payment information (processed securely via third-party payment processors — we do not store card details)

–      Any other information you choose to share with us during a project

3.2 Information Collected Automatically

When you visit nealostudio.com, certain technical information may be collected automatically, including:

–      IP address and approximate geographic location

–      Browser type, version, and operating system

–      Pages visited, time spent on pages, and navigation paths

–      Referring website or source through which you found us

–      Device type (desktop, mobile, tablet)

This information is collected through standard web server logs and, where applicable, analytics tools. It is used in aggregate form to understand how our website is used and to improve the user experience.

3.3 Information From Third Parties

We may receive information about you from third-party platforms such as Instagram or TikTok if you interact with our social media content or contact us through those channels. This information is subject to the privacy policies of those platforms.

4. Use of Information

Nealo Studio uses the personal data we collect for the following purposes:

–      To respond to your enquiries and communicate with you about potential or active projects

–      To provide, manage, and deliver the services you have engaged us for

–      To process payments and issue invoices

–      To send project updates, deliverables, and relevant correspondence

–      To improve the quality of our website and services based on usage data

–      To comply with our legal and regulatory obligations

–      To enforce our Terms and Conditions and protect our legal rights

We will only process your personal data where we have a lawful basis to do so. The lawful bases we rely on are:

–      Contract: processing is necessary to perform a contract with you or take steps at your request before entering into a contract

–      Legitimate interests: processing is necessary for our legitimate business interests, provided these are not overridden by your rights

–      Legal obligation: processing is necessary to comply with a legal obligation

–      Consent: where you have given us clear and specific consent to process your data for a particular purpose

5. Disclosure of Information

Nealo Studio does not sell, rent, or trade your personal data to any third parties. We may share your information in the following limited circumstances:

5.1 Service Providers

We may share data with trusted third-party service providers who assist us in operating our business, including:

–      Payment processors (e.g. Stripe, PayPal) — to facilitate secure payments

–      Email service providers — to manage correspondence

–      Website hosting providers — to host and maintain nealostudio.com

–      Cloud storage services — to store project files and deliverables

All third-party service providers are contractually required to handle your data securely and only for the purposes for which it was shared.

5.2 Legal Requirements

We may disclose your personal data if required to do so by law, court order, or governmental authority, or where we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of Nealo Studio, our clients, or the public.

5.3 Business Transfers

In the event that Nealo Studio is sold, merged, or transferred, your personal data may be transferred to the new owner as part of that transaction. We will notify you in advance of any such transfer where practically possible.

6. Use of Tracking Technologies

6.1 Cookies

Our website may use cookies — small text files stored on your device — to enhance your browsing experience. Cookies used on nealostudio.com may include:

–      Essential cookies: necessary for the website to function correctly

–      Analytics cookies: used to understand how visitors use our site (e.g. page views, time on site)

–      Preference cookies: used to remember your settings and preferences

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

6.2 Analytics

We may use third-party analytics tools (such as those provided by Framer or Google Analytics) to collect and analyse aggregated data about website usage. This data is used solely to understand traffic patterns and improve our website. It does not identify you personally.

6.3 Social Media Pixels

Our website may include social media features or pixels (such as Instagram or TikTok tracking) that allow those platforms to collect data about your visit. This is governed by the respective platform's privacy policy and your settings on those platforms.

7. User Rights

Under the UK GDPR, you have the following rights in relation to your personal data:

–      Right of access: you have the right to request a copy of the personal data we hold about you

–      Right to rectification: you have the right to request that we correct any inaccurate or incomplete data

–      Right to erasure: you have the right to request that we delete your personal data, subject to certain conditions

–      Right to restrict processing: you have the right to request that we limit how we use your data

–      Right to data portability: you have the right to receive your data in a structured, commonly used format

–      Right to object: you have the right to object to processing based on legitimate interests or for direct marketing

–      Rights related to automated decision-making: we do not use automated decision-making or profiling

To exercise any of these rights, please contact us at hello@nealostudio.com. We will respond to all requests within 30 days. In some cases, we may need to verify your identity before fulfilling a request.

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Final Details

8.1 Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Client project data is typically retained for up to 6 years following the completion of a project for legal and accounting purposes. Enquiry data from individuals who do not proceed to a project is deleted within 12 months.

8.2 Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, destruction, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8.3 International Transfers

Where we use third-party service providers based outside the UK or EEA, we ensure that appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.

8.4 Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately.

8.5 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be published on our website with a revised 'Last updated' date. We encourage you to review this policy periodically.

8.6 Contact

For any questions, concerns, or requests relating to this Privacy Policy, please contact:

Nealo Studio

hello@nealostudio.com

nealostudio.com